Want to help someone?...

Wednesday, 19 December 2012

Shut up and listen! 

Is the title of the Ted talk I'm about to recommend to you.  Ernesto Sirolli, great name, talks you through how to stop talking at people and listen to them, using his years of experience as an aid worker in Africa in the 70's.  Ernesto is my new hero, he's engaging, funny and obviously experienced at the practical application of what he advises.  I know it's easy to presume the needs of our users, perhaps we should take them for coffee and ask them what they would like to see and do they have any ideas...
Ernesto Sirolli: Want to help someone? Shut up and listen!

Posted by Sally Peat at 11:52  

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